How does Baby Central notify customers about their order status?
After placing an order, an email confirmation is sent. An additional email is sent when the order is dispatched. Ensure the provided email address is accurate and functioning to receive these notifications promptly.
What are the delivery charges and schedule for Baby Central orders?
Free delivery is available for orders over HK$450, while a HK$40 charge applies to orders below this amount. Deliveries occur from Monday to Saturday, excluding public holidays. Orders with different delivery times can be split, with an additional fee unless the total exceeds HK$900.
How can customers return items to Baby Central and what is the processing time?
Pack items in a bag or box, preferably the original, and include the original Delivery Note or a printed order receipt. Send or drop off the parcel at the warehouse. Returns are processed within 7-10 business days, with email confirmation upon completion.
What are the dispatch and delivery times for items not marked as "Ready to Ship" on Baby Central?
Each product page shows the estimated dispatch date. Delivery typically takes 1 business day for Hong Kong and Kowloon and 1-3 business days for New Territories, Tung Chung, and Discovery Bay. 2-4 business days for Peng Chau, Cheung Chau, and Lamma Island.