Do I need to register to book insurance?
Registration is optional but recommended for accessing rewards and managing policies more efficiently.
Is printing the insurance confirmation required?
Yes, printing the e-confirmation is generally required, though some providers may accept a booking reference.
Can I book insurance via phone?
Phone bookings are not available, but assistance can be obtained through social media platforms like Facebook and WhatsApp.
How are refunds processed?
Refunds are processed using the original payment method or a Refund Voucher. Processing usually takes 2 to 4 weeks.
What types of plans can I choose from?
You can select an Individual Plan if you are travelling alone, a Group Plan for trips with friends or family, or a Family Plan that includes you, your spouse, and up to four children.
Is there a discount for family plans?
Yes, the Family Plan offers a special rate. You can include up to four children at no extra cost.
How long does each plan cover me?
Single trip plans last up to 90 days. The annual plan lets you take unlimited trips within 12 months, with each trip limited to 90 days.
Do I get coverage for natural disasters?
Yes, you are covered for trip delays or cancellations caused by natural disasters or civil unrest.
Do I qualify for DirectAsia's Motorcycle Insurance?
Yes, if you own the motorcycle and the main driver is between 25 and 65 years old with at least two years of valid riding experience.
Is NCD transferable to another person?
No, your No Claim Discount (NCD) cannot be transferred to another person. However, you can transfer it between your own motorcycles, but it can only apply to one vehicle at a time.
