How long does it take to receive a refund from Harvey Nichols?
Once returns are processed, refunds are typically issued within ten days. The timing may vary depending on your service provider. Refunds will be transferred using the payment method used during the purchase.
How long does international delivery take with Harvey Nichols?
Harvey Nichols offers standard international delivery, which takes 5-7 business days. The exact shipping cost will be calculated at checkout.
Are international orders subject to import duties and taxes?
Yes, international deliveries may be subject to import duties and taxes. It’s recommended to review the delivery policy before placing an order to understand these costs.
What is Harvey Nichols's return policy?
Products must be returned unused and in their original packaging within 14 days of receiving the order. Log into your Harvey Nichols account, select the items to return, and generate a DHL return slip.
Can shoppers send a Harvey Nichols order to another address?
Yes. Customers can enter a delivery address that is different from their billing address when completing their order. Make sure all delivery details are correct before confirming the purchase.
Is store collection available for Harvey Nichols online orders?
Yes, eligible online orders can be collected from selected Harvey Nichols stores in the UK and Hong Kong. Customers can choose the available Collect Instore option and select their preferred location during checkout.
Does Harvey Nichols charge for international return shipping?
A £25 fee may apply when an international order is sent back using the provided return service. This amount is normally deducted from the customer's refund.
Can an online Harvey Nichols purchase be exchanged for another item?
Harvey Nichols does not normally provide direct exchanges for products purchased online. Customers can return the unwanted item for a refund and place a separate order for the replacement they want.
What happens to existing Harvey Nichols Rewards points after an account update?
Existing points and account history should move across to the updated rewards system. Members can continue to collect and use their points according to the current programme rules.
Will existing Harvey Nichols Rewards members keep their membership level?
A member's tier may be adjusted to fit the updated rewards programme. Existing benefits should remain available until the new membership benefits come into effect.