What products are available on Look Fantastic?
Look Fantastic offers a wide range of skincare, haircare, makeup, and wellness products.
How can I track my order?
Order tracking details are provided via email after purchase.
Is there a loyalty program?
Yes, customers can earn points for purchases through the rewards program.
How long do customers have to start a return?
Customers have 30 days from receiving their order to start an eligible return. Returns can be registered through Look Fantastic’s online returns service.
Does Look Fantastic offer product exchanges?
No. Look Fantastic does not currently offer exchanges for returned products. Customers should return the original purchase for a refund and place a new order.
How are Look Fantastic refunds processed?
Once an eligible return is received, Look Fantastic processes the refund and sends an email notification. The refund should generally reach the customer’s account within five working days after processing.
What should customers do if an order arrives damaged?
Customers should contact Customer Service through their online account when products arrive damaged, faulty or incorrect. Photographic or video evidence should be provided to support the claim.
Does Look Fantastic offer a Beauty Box subscription?
Yes. The Beauty Box subscription includes six beauty essentials each month, featuring new discoveries and familiar favourites. Different subscription lengths are available, including monthly and longer-term options.
What benefits can Beauty Box subscribers receive?
Subscribers can receive exclusive previews, early opportunities to shop limited-edition beauty boxes and subscriber-only discounts of up to 15%. They may also receive opportunities to boost LF +Points on purchases.
Are there any seasonal sales?
Look Fantastic regularly holds seasonal sales and promotions for discounts.