How can I track my Yoox order?
Access your account to easily check your order history and keep track of purchases.
What products and services does Yooxygen offer?
Yooxygen offers green clothing and responsible fashion choices for shoppers who prioritise planet-friendly options.
How long does it take to get a refund?
Refunds to credit cards usually take about seven business days, while PayPal refunds are processed within 24 hours.
What is the delivery time for Yoox orders?
Standard delivery in Taiwan usually takes about 3 to 6 business days.
How do I place an order online?
To order, select your preferred size and color on the product page. Add items to your shopping bag and proceed to checkout. You can register, log in, or continue as a guest. Enter your email, delivery address, shipping method, and payment details. Confirm your information and complete the purchase.
Can I choose a delivery date or time?
You cannot select an exact delivery date or time. Once your order ships, you will receive a tracking number. You can contact the courier directly to arrange a delivery schedule. The tracking link is included in the shipping confirmation email.
What should I do if my order is delayed?
First, check the order status in the "My Orders" section or enter your order number online. Make sure the delivery address is correct. If a delivery attempt was missed, reach out to the courier for more details. For additional help, customer service can assist you.
How can I return an item?
You can return items within 30 days of delivery. Products must be in their original condition, with tags and packaging. Complete the return form and use the return label included. A flat return fee of US$15 will be deducted from your refund. Once the warehouse processes the return, you will receive confirmation.
When will I receive my refund?
Returns are usually processed within three to seven business days after they are received. Refunds are issued only if the return meets all conditions. If the return does not meet the requirements, the item will be sent back. Once approved, the refund will be credited, and you will receive a confirmation email.
Why is my order not completing?
Orders may fail if you enter the payment information incorrectly. Check that your details match your selected payment method. If the problem continues, try again with another card or payment method. For more help, contact customer service for immediate assistance.