How can an order be placed?
Select items from the website and add them to the basket. Proceed to checkout, enter shipping and payment details, and confirm the order. Once the purchase is complete, a confirmation email will be sent.
Can an order be changed or cancelled after placing it?
Once an order has been picked in the warehouse, changes or cancellations may not be possible. Contact customer service as soon as possible for assistance. The order cannot be modified or cancelled if it has already been dispatched.
How can a discount code be applied?
Enter a valid Cox and Cox coupon in the discount code box at checkout. Click ‘Apply’ to see the discount reflected before completing the payment. Only one code can be used per order.
What is the delivery timeframe for standard orders?
Standard delivery takes 5-7 working days, while large items typically arrive within 3-5 working days. Faster options like next-day delivery are available for an additional charge.
How can an item be returned?
Items must be returned within 28 days in their original condition and packaging. Standard returns should be sent via a tracked courier service. For larger items, collection can be arranged through customer service.