What should I do if my delivery is still within the estimated timeframe?
If the order is still within the estimated timeframe, there's no need to worry. Simply Be will continue to keep customers updated on the status of the order.
How long do I have to return an item to Simply Be?
Simply Be allows customers to return most items within 28 days of receipt. Items must be in new, unused condition with all original tags and packaging intact, with shoppers enjoying even more value when using Simply Be voucher codes.
What condition should items be in to qualify for a return?
Items should be unused, with any labels and/or accessories still attached. Shoes must be tried on indoors and must be in the original packaging with all tags.
How can I check if I'm eligible for an account with Simply Be?
Shoppers can use the eligibility checker to see if they qualify for an account. The checker performs a soft credit check, which will not affect the shopper’s credit score.
How do I know if my order is confirmed?
After placing an order, an email confirmation is sent with details. This includes the items purchased, the delivery address, and the estimated delivery date. Keep this email safe as it will help with any order queries later.
What delivery options are available at checkout?
Options vary depending on the item and your location. ParcelShop Collection allows convenient pick-up, while Large Items Direct Express covers bigger goods with quicker delivery. Available services will always be displayed at checkout.
How can I track an Evri delivery?
Tracking can be done through the Evri website or app using your tracking number. Updates are usually available shortly after dispatch. You can also sign in to your online account and use the ‘Track parcel’ option for updates.
Can I change my delivery address after ordering?
Address changes are sometimes possible if the parcel has not been dispatched. Once dispatched, redirection may only be possible directly with the courier. For urgent changes, contacting customer support quickly is advised.
Can I cancel or change my order after placing it?
Item changes are not possible once the order is placed. Cancellation may be possible if the order has not been dispatched. After dispatch, the order cannot be stopped, but it can be refused or returned.
Are there items that cannot be returned?
Yes, certain items are excluded unless faulty. These include personalised items, perishable goods, and products sealed for hygiene or security reasons. Opened or used smart devices also fall under the non-returnable category.