When will the booking confirmation be received?
For instant confirmation activities, an email will be sent within five minutes. For other activities, confirmation may take 24-48 hours. Check the activity’s confirmation section for details.
How can KlookCash be used for bookings?
A minimum of 100 KlookCash is required to redeem it at checkout. Under the "Discounts" section, tick the KlookCash checkbox to apply it. Certain products, including e-Gift Cards and selected events, do not support KlookCash payments.
Can a booking be cancelled or refunded?
Cancellation depends on the activity’s policy. Free cancellation bookings can be cancelled within the allowed period through the profile section. Conditional cancellations require checking the activity page, and some bookings are non-refundable.
Is payment secure on Klook?
Payments are processed through secure third-party gateways, ensuring safety. Card details are not stored unless saved voluntarily, in which case they are encrypted. Transactions are authorised directly by the bank.
How long does a refund take to process?
Once approved, refunds are initiated within 24 hours. Processing times vary by payment method, with credit cards taking 7-14 business days and bank transfers up to 30 business days. Contact the bank for exact timeframes.