What is the refund policy for bookings on Agoda?
Eligibility for a refund depends on the type of booking and airline policy. Refundable bookings will receive reimbursement via the original payment channel, which may take up to 30 days to appear. Non-refundable bookings are not eligible for a refund.
How can you cancel bookings and get a refund on Agoda?
Accommodation bookings can be cancelled based on their refundable or non-refundable status. For air ticket cancellations, fill out the online form under the 'Help Centre' or call +852 3071 1201. Refunds will be processed through the original payment method, but non-refundable bookings offer no reimbursement.
When will you receive your booking confirmation from Agoda?
Booking confirmations are usually emailed within 30 minutes of booking. If not received, check your spam folder. Contact customer support if the confirmation is still missing.
Can you request additional services like extra beds at your accommodation on Agoda?
The availability of extra services, such as additional beds, depends on the accommodation. Generally, there are no extra charges for an additional child guest or bed. Confirm details with the accommodation provider.
Can you make special requests for your booking on Agoda?
Yes, a self-service option allows you to make special requests. However, Agoda does not guarantee the fulfilment of these requests. It's advisable to confirm directly with the accommodation.