How can an order be cancelled after payment?
Access "Order Details" to cancel if the option is available; unavailable once processing begins. Contact customer support if not registered or using a different payment method. Cancellations aren’t possible once packed or shipped.
What should be done if wrong or defective goods are received?
Contact customer support within 7 days of receiving the order, providing the order number and relevant photos. Include any additional information to expedite resolution. Prompt action ensures quicker assistance with the issue.
How long does it take to receive a refund?
Refunds are processed within 5 working days, though banks may take longer. Cryptocurrency payments are refunded in U.S. dollars at the current conversion rate. Processing times may be extended during public holidays and promotions.
Do customers need an account to shop on HBX?
A customer must have an account to complete an order and track its progress.
What should a customer do if they forget a password?
Clicking “Forgot Password” on login starts the process to reset the password.
How can a customer report a technical bug?
Contact the technical support email to share details of any bug found on the site.
Can customers add HBX promo codes at checkout?
Customers can enter a promo code at checkout to get a discount on eligible orders.
Is there support for customs or duty fees?
Customers may need to pay duties; if customs ask for information, contact HBX support.
How does order tracking work on HBX?
You can track your order after it has been shipped. Tracking details will appear in your account, and you will usually receive a tracking link by email. Delivery updates depend on the courier, and customs checks may cause delays.
Why hasn’t the confirmation email been received?
An incorrect email address or the email being filtered into the spam folder may be the cause. Check the spam or junk folder. Contact customer support if the email is still not found.