How can I get help with placing an order?
For help with placing an order, see the "Placing an Order" section in the new user guide. For wholesale or drop-ship orders, contact customer service or check the "Partnership Programs" section in the help center.
What is the procedure for cancelling an order on Banggood?
If your order is unpaid, you can cancel it through the "My Orders" section. If the order is paid, cancellation isn't supported, but you can contact customer service for assistance.
How can I find a missing order in my account?
To locate a missing order, ensure you are logged into the correct email or Facebook account. Group orders can only be checked in the app. For deleted orders, log into your Banggood account on a computer, go to My Account - My Orders - Deleted orders, and click the "restore" button.
What are some reasons my credit card might be declined?
Make sure your card details and personal information are accurate. Common issues include not honoring your issuing bank, insufficient funds, restricted items, expired or inactive cards, system time-outs, or stolen/lost cards. If the credit card option isn't available, it might not be activated in your country; consider using other payment methods like PayPal.
How can I check the shipping fees for my order?
Shipping costs depend on the product, warehouse, destination, and chosen shipping method. Fees fluctuate, so check the product or checkout page for current rates. To view specific charges, select the correct delivery country in the "Ship to" field, choose a warehouse, and pick a shipping method. The estimated shipping fees will be displayed.
What is Banggood's return policy for various product categories?
Banggood offers a hassle-free return and exchange policy for some products, excluding giveaways, within a specified period after receipt. Customers must cover return shipping fees and customs charges for non-quality issues. Returned items must be in original condition and packaging, undamaged and unused. Certain items, such as underwear, swimsuits, earrings, and custom items, cannot be returned due to hygiene or customization reasons. Return periods for various product categories range from 7 to 30 days.
What is the estimated time to receive a refund from Banggood?
Refund approval usually takes 24 to 48 hours, and you'll be notified via email once approved. Processing time depends on your payment method and the policies of banks or payment processors. PayPal and BGpay refunds occur within 1 business day, while credit or debit card refunds may take 7 to 14 days.