How can one track their AliExpress order?
Use the AliExpress tracking option to know the order status. Log in to your account and find the tracking option under the "My Orders" tab.
What are the available shipping options for AliExpress delivery?
AliExpress provides numerous shipping options, such as DHL Global Mail, UPS, and FedEx. Other choices include DHL, TNT, Hong Kong Post Air Parcel, and EMS. Additionally, TOLL, e-EMS, ePacket, China Post Air Parcel, and many more are available.
What is the delivery time for AliExpress orders?
Delivery time depends on the shipping method selected. Express delivery takes 5-10 working days. Contact customer care for any delays.
Can orders be canceled if they haven't been shipped yet?
Yes, if the order status shows “Awaiting Shipment,” it can be canceled with the seller’s approval. Alternatively, click on the “Cancel Order” option before making the payment.
How does AliExpress handle returns for damaged or wrong items?
AliExpress allows returns for damaged or incorrect items under the Buyer’s Protection Period. Contact the seller and follow the return policy terms and conditions for a refund.
How to raise a dispute for a return on AliExpress?
Raise the dispute within 15 days of receiving the items. The seller will provide a solution, but if unsatisfied, contact the AliExpress customer support team.
How long does it take to receive a refund?
Customers may have to wait 3-20 days for reimbursement. Refunds will be issued using the original payment method.