Who is eligible to order a GCash Card?
Only Fully Verified GCash and GCash Jr. account holders are eligible to order a GCash Card.
What is GCash Send Gift, and how does it work?
GCash Send Gift allows users to send money to up to 10 recipients at once. Seasonal options like Send Ang Pao, Send Love, or Send Pamasko may vary. Users can distribute the cash gift evenly or randomly among recipients.
How do users send money using the GCash app?
To send money, access the "Send" feature on the GCash homepage. Select "Express Send" and enter recipient details. Confirm the transaction and tap "Send" to finalise.
Why is sharing GCash MPIN or OTP risky?
Sharing your GCash MPIN or OTP can lead to security risks and potential fund loss. GCash requests such details only through official channels. This measure helps protect users from unauthorised access.
What should users do to ensure a seamless verification process?
Ensure that your information matches the ID provided. Submit the necessary documents and provide clear scans of your selfie and ID. These steps facilitate a hassle-free experience.
What documents are needed for a fund transfer or accessing GCash services?
Prepare a valid ID and a notarised Affidavit of Loss. Also, take a clear selfie holding the chosen ID for verification. These steps ensure a smooth process for users.
How do users update their email address on GCash?
Users can update their email address through the GCash app. Navigate to Settings and select "Account Info." Tap "Email Address" and enter the new email. Confirm the change to complete the update. This process ensures efficient management of your account.
What steps should I take to recover my GCash account with a new number?
To recover your GCash account with a new number, login and go to account settings. Change your mobile number and complete the ownership verification. Make sure the new number is not linked to another GCash account. Contact GCash support if necessary.