What are the requirements for a return?
Specific conditions must be met to qualify for a full refund or exchange. Items should be purchased from designated Lululemon stores with the original receipt. Returns must be within 30 days, and items must be unwashed, unworn, and have attached tags or labels.
What advantages come with creating a Lululemon account?
Creating a Lululemon account allows customers to save addresses, payment methods, and wish lists. This feature enhances the shopping experience for future orders. It streamlines the checkout process and makes managing purchases easier.
Are items bought from any location returnable?
Returns are accepted only for items purchased at designated Lululemon stores. The original receipt must be provided for the return to be processed. This policy ensures adherence to established guidelines. Compliance with these rules helps maintain consistency and accuracy in returns.
What are the duties and taxes for my order?
Estimated duties and taxes vary by country and are not provided. Customers bear responsibility for all duties, taxes, and customs charges. If an order is refused, any return shipping charges will be incurred by the customer.
Can the declared value of my order be changed?
The full value of package contents must be disclosed by law. This ensures legal compliance. Adjusting the declared value is not permitted.
How soon will my order be shipped?
Shipping begins once items leave the distribution center. Allow 1-2 business days for processing before shipment. This timeframe ensures proper handling and preparation of the order.
How can international transaction fees be minimised?
Using credit cards with no or low international transaction fees can help minimise these charges. Some banks offer accounts designed for international transactions. These options can significantly reduce additional costs.
Will Lululemon take steps to reduce these fees in the future?
Lululemon is working to enhance the checkout experience and lower international transaction fees. However, these fees are set by banks and are subject to regulations. Efforts are ongoing to address this issue.