What should customers know about shipping and delivery with Adidas in Indonesia?
Products are delivered within 2-5 working days for Jabodetabek and 4-14 days for other regions. If a delivery pick-up is unsuccessful, an additional attempt will be made. Shipping costs are calculated at checkout, and orders can be tracked through the platform.
How can customers ensure they select the correct shoe size when shopping with Adidas?
Adidas provides a detailed size chart on the product details page to help customers choose the perfect fit. By comparing measurements, customers can confidently select the right size for their shoes. This ensures a comfortable and accurate purchase.
What is the process for returning a product to Adidas?
Customers must request a return within 14 days of receiving the product. Once the item arrives at the facility, it undergoes a quality check, which takes up to 3 days. This process ensures the return is handled properly.
What should customers know about the refund process with Adidas?
Customers must provide their bank details for refunds, which can take up to 7 days. The product should be preserved in its original condition, and exchanges are not supported. Shipping costs are non-refundable unless the item is defective.
Can I cancel my Adidas order after placing it?
Orders cannot be changed once placed. If you need to cancel, you must wait until delivery and then request a return within the allowed period.
Does Adidas offer free shipping in Indonesia?
Free shipping is often available during special promotions or when a minimum purchase amount is met. Otherwise, shipping fees are calculated at checkout.
How can I track my Adidas order?
After your order ships, you’ll receive a tracking number by email. You can use it on the Adidas website or courier’s page to check delivery status.
Are Adidas products in Indonesia authentic?
Yes, all products sold on the official Adidas Indonesia store are 100% original. Buying from authorised stores guarantees authenticity and quality.
Does Adidas have a loyalty or membership program?
Yes, Adidas offers the adiClub membership program. Members can earn points on purchases, enjoy early access to sales, and receive exclusive rewards.
How can I contact Adidas customer service in Indonesia?
You can reach Adidas support via the website’s help centre, email, or phone. Customer service assists with orders, returns, and product inquiries.