How can customers initiate a return for their purchase?
To initiate a return, customers must submit a return form through their account page and select the preferred return method. Provide a reason for the return and attach necessary documents. Ensure the item is neatly packed with the protection label, and use the provided return number and warehouse address.
How are refunds processed after returning a product?
Once the returned product passes inspection, the refund process begins, depending on the payment method used. COD, internet banking, and electronic payments are refunded via Bilpay, while OneClick refunds go to the original account. Credit and debit card refunds are issued to the respective card or instalment balance.
What delivery options and perks are available for customers?
Customers can choose from various shipping methods, including express delivery, international shipping, same-day, instant, and standard delivery. An on-time guarantee ensures products arrive within 2 hours of payment for select services. Free shipping is available on orders over Rp50,000.
Can customers shop without signing in, and what are the benefits of logging in?
Yes, shopping without signing in is possible, but signing in offers additional benefits. These include access to loyalty perks, exclusive vouchers, and special offers. Logging in enhances the overall shopping experience with added rewards.
What is the Blibli Seller Centre, and how can shop owners access it?
The Blibli Seller Centre is a portal for shop owners to set up and manage their online stores effectively. It offers tools to maximise online shopping potential. Access is available via the link provided on the website.