How can customers check their flight status?
To check flight status, click on the provided link and enter the flight number, date, route, or booking number. This feature provides information for flights scheduled for yesterday's, today's, and tomorrow's. It ensures easy access to real-time updates.
What is the cabin baggage allowance for passengers?
Passengers are allowed to carry two pieces of cabin baggage. The total combined weight of both items must not exceed 7kg. This ensures compliance with the airline's weight restrictions for cabin luggage.
Who is eligible to receive a refund for a cancelled ticket?
Refunds are issued to the person named on the ticket as a revenue passenger or the individual who purchased the ticket. The claimant must provide satisfactory proof of eligibility. This ensures the refund is correctly allocated.
Can children under 12 travel alone on AirAsia flights?
No, children under 12 are not allowed to travel alone. They must be accompanied by someone aged 18 or older. This policy ensures the safety and supervision of young passengers during their journey.
How does Easy Cancel work for AirAsia flights?
Easy Cancel lets you cancel an eligible flight booked through AirAsia MOVE for any reason. You may receive 80% or 100% of your payment back based on the option you chose, but the Easy Cancel fee is not returned.
Which booking costs are covered by Easy Cancel?
The refund can include the flight fare, taxes, meals, and baggage bought with the original booking. Extra items purchased after the first booking and the Easy Cancel fee are not refunded.
Is it possible to change a booked flight date or time?
Yes, you can change your flight date or time, but fees and certain rules may apply. Changes must be made more than 48 hours before departure, and you must pay any fare difference.
When can guests normally check in at a hotel?
Most hotels allow guests to check in between 12 PM and 2 PM, although the exact time can differ. Contact the hotel if you expect to arrive after midnight.
Is it possible to get a refund after cancelling a hotel?
Many hotel bookings are non-refundable, especially when they are added later. Always read the hotel's cancellation and refund rules before booking.
Where can guests find their hotel booking confirmation?
After payment, you should receive separate hotel and flight confirmation emails at your registered email address. You can also find your booking details under Purchases online if the emails do not arrive.