How can a product be returned to Myntra?
A product can be returned via a pick-up service in most locations.
What items cannot be returned or exchanged on Myntra?
Certain products, including Swarovski jewellery and swimwear, cannot be returned or exchanged. Specific return periods may apply to fine jewellery.
How does Myntra's exchange policy work?
Items can be exchanged for the same or different size or a product of a different value. The original payment amount is used to calculate the exchange.
Can an order be cancelled after it has been shipped?
Yes, an order can be cancelled after being packed, as long as the cancel option is available.
Why does Myntra charge a platform fee?
A platform fee helps keep operations running smoothly and supports ongoing improvements. It ensures users have a hassle-free shopping and app experience.
Why are some accounts restricted from returns?
A small number of accounts misuse the flexible return policy. These accounts often return excessive amounts of items or frequently reject shipped parcels. This behavior leads to restrictions to protect the policy.
How can customers check their order status?
Customers can go to the My Orders section in the app, website, or mobile site. The current order status will appear right away.
Can Myntra speed up delivery?
No, Myntra does not currently offer expedited delivery. Customers will be informed if this service becomes available for their location.
Can customers return multiple products?
Yes, multiple items can be returned separately through individual requests. Each item must go through the same three-step return process.
What happens after a return request is created?
Myntra arranges for the pickup of the item based on location and courier availability. Customers will see updates in the My Orders section.