How can I track my return status on Nykaa?
You can track your return status under the 'My Orders' section on the Nykaa app or website. Your refund or replacement will also be notified via email or SMS.
How are refunds processed for returns?
Once the returned items are received and verified, the refund process begins. Refunds for card or net banking payments typically appear in 5 business days. Cash on delivery refunds are processed through a bank transfer, and Nykaa Wallet refunds are available for future purchases.
Is there a fee for cancelling an order?
Nykaa does not charge any fees for cancelling an item or order.
How does Nykaa’s delivery process work?
Nykaa inspects each product carefully before shipping. After inspection, items are packed securely and given to trusted delivery partners. Delivery agents try to reach the customer quickly and contact them if necessary.
How are items packaged?
Nykaa uses eco-friendly cardboard boxes made from recycled paper. They use paper fillers wherever possible. The brand is working to reduce plastic in packaging.
What is the estimated delivery time?
Most orders ship within 1 to 4 business days. Busy times may cause slight delays. Certain products sourced directly from brands may also take longer.
Are shipping charges applied on Nykaa orders?
Prive Platinum and Gold users enjoy free delivery on all orders. Other users get free delivery on orders over ₹299. Orders below ₹299 incur a ₹70 charge.
Why might an order be shipped in multiple packages?
Different items may come from different warehouse locations. This results in multiple shipments for a single order. Shipping charges apply only to the first package when applicable.
Does Nykaa ship internationally?
No, Nykaa currently ships only within India. International shipping is not available at this time.
What if I want to cancel a shipped order?
To cancel a shipped order, simply refuse the delivery. Once returned and verified, the refund will be processed within 24-48 hours. You can track order status under "My Orders".