How early can passengers check in for AirAsia and AirAsia X flights?
Self check-in opens 14 days before departure and closes 1 hour prior. Passengers travelling to or from Australia, Laos, Saudi Arabia, Singapore, and Thailand can check in up to 10 days before departure. Always verify local travel requirements before travelling.
How do passengers use the self check-in feature on the AirAsia MOVE app?
To check-in, select the ‘Check-In’ tab and enter booking details. Choose the guest(s) and complete the required steps. Once done, the e-Boarding pass will be issued for your flight.
What should passengers do if their baggage is damaged upon arrival?
Immediately contact a guest service officer at the airport for assistance. Details of the damage will be recorded, and support will be provided if necessary. Note that wear and tear, over-packing, and unsuitable packaging may limit liability.
How can passengers pre-book meals for their AirAsia flight?
Meals can be added during the flight booking process or anytime up to 24 hours before departure via the 'Purchases' section. Pre-booking guarantees the preferred meal and ensures earlier service based on seat number.
Can passengers save their AirAsia boarding pass on their phone?
Yes. After completing check-in, passengers can save their boarding pass on their phone or access it through the AirAsia MOVE app when needed.
Does every passenger in one AirAsia booking get a boarding pass?
Yes. Each passenger included in the booking receives a separate boarding pass. This makes it easier for each traveller to show their own pass when required.
Do passengers need to print their AirAsia e-Boarding Pass?
In many cases, passengers can use the e-Boarding Pass on their phone without printing it. However, some airports or routes may have different requirements.
How can passengers collect a meal they booked before an AirAsia flight?
Passengers can show their boarding pass to the cabin crew during the flight. The crew will check the booking and provide the pre-ordered meal.
Can checked baggage be added after booking an AirAsia flight?
Yes. Passengers can usually add or increase their checked baggage allowance through the AirAsia MOVE app or website before the allowed cut-off time.
Is it better to buy AirAsia checked baggage before reaching the airport?
Buying checked baggage in advance can usually cost less than adding it at the airport. Passengers can choose the baggage allowance that suits their travel needs.