Can I pick up my order from a Samsung store?
Yes, the store pick-up option allows you to collect your order from a Samsung experience store in Malaysia. This service also includes quick setup, data transfer, and access to a broader assortment of products.
What is Samsung's return policy?
Items that are damaged, defective, or incorrect must be returned within seven days of delivery. The item must be in new condition, with original packaging, accessories, and any free gifts. Refunds are processed after evaluation, which can take up to 14 working days.
How does Samsung Care+ work?
Samsung Care+ provides additional protection for Galaxy devices beyond the standard 2-year warranty. It covers repairs for accidental water damage and mechanical and electrical defects and includes free pick-up and delivery. If the device is beyond repair, replacement is also offered.
What delivery options are available for Samsung?
Samsung offers free Standard Delivery and Next Day Delivery. Standard delivery to West Malaysia takes 1-3 working days, while to East Malaysia, it takes 5-7 business days. Next-day delivery is available for orders placed before 11 a.m., and it costs RM15.