How can a customer enable subscription renewal in their Norton account?
To enable subscription renewal, sign in to your account and click your name at the top-right corner. Then select My Subscriptions, and click Activate Subscription Renewal next to your active subscription.
How does Norton notify customers about annual subscription renewals?
For annual subscriptions, Norton sends an email with the renewal price, billing date, and details before charging. This ensures customers are informed before the payment is processed.
How does a pre-paid subscription purchase at retail or online work?
Pre-paid subscriptions from retail or e-commerce outlets automatically renew after the initial term. To activate, sign up online and save billing details in your account. Cancel anytime before the renewal date to avoid charges.
What should a customer do if they want a refund after an automatic renewal?
If charged for an annual renewal and seeking a refund, contact Member Services & Support. For more details on cancellations and refunds, visit the Norton Cancellation and Refund Policy page.
How can a customer cancel their Norton subscription renewal?
To stop automatic renewal, sign in to your Norton account or contact Norton support. You can cancel anytime before the due date to avoid being charged.