How can customers track their orders with Net-a-Porter?
Customers can track their order starting from the moment it is accepted. This includes a 24-hour processing and dispatch period. Tracking details are available through the account if registered or via updates provided during the checkout process.
What are the delivery options at Net-a-Porter?
Delivery options may vary and are displayed during checkout. If an order is coming from Italy, customers will be notified as it may affect delivery options. Express delivery costs RM 30 plus tax, with free Express Delivery on orders over RM 500.
How long does Express Delivery take at Net-a-Porter?
Express Delivery typically takes up to 5 working days after the order is accepted. Delivery occurs between 9 AM and 5 PM, Monday to Friday.
What is the return and exchange policy at Net-a-Porter?
Customers have 28 days from receiving their order to initiate a return or exchange. This can be done directly through their account or by contacting customer service.
Can customers shop without creating an account at Net-a-Porter?
Yes, customers can shop without creating an account. However, registering offers benefits like tracking orders, reviewing past purchases, and saving addresses and card details for faster checkout.
Is it possible to cancel or change an order after it’s placed?
Depending on the order status, it may be possible to cancel an item or change its size. Customers should contact the Customer Care team as soon as possible for assistance.