How do I check the validity of my Tiqets ticket?
The validity of your Tiqets ticket is usually indicated on the voucher, matching the date selected during the booking. If the product includes a flexible amendment policy, the validity period may be extended. Contact Customer Service for assistance if needed.
Can I reschedule my reservation on Tiqets?
Guests can reschedule reservations using the Tiqets App or through the order confirmation email. If rescheduling is available, access the tickets in the Wallet tab on the App or click the 'Manage booking' button in the email. If the option isn't available, the tickets cannot be changed.
What is the refund process for Tiqets, and how long does it take?
Once approved, refunds on Tiqets depend on your card issuer or bank. Payments made via iDEAL or SoFort transfer typically take two working days. Credit or debit card refunds may take between two and seven working days. Contact your card issuer or bank if there's a delay.
How do I cancel a reservation on Tiqets with the free cancellation option?
If you have the free cancellation option, you can cancel your reservation until 11:59 PM the day before your visit. You can do this through the Tiqets App. Alternatively, click the 'Manage booking' button in your confirmation email.
Why do ticket prices on Tiqets vary?
Ticket prices on Tiqets may fluctuate due to factors like peak season, day of the week, or time of day. These adjustments help ensure competitive pricing based on demand and other variables.
How do I claim free or discounted tickets on Tiqets?
During checkout, any available free or discounted admission options will be displayed for specific visitor categories. To claim free admission, select the corresponding free ticket option. Ensure to bring a valid ID if you’ve chosen a free or reduced ticket.
What should I do if I encounter issues with my booking?
If you face problems with your booking, check your email for notifications regarding payment status. Confirmation may take up to 30 minutes. If issues persist, troubleshoot your browser and try completing the booking again.