What is the return process for items purchased from Charles & Keith?
Customers must file for a return within 14 days of delivery. Returns can be made at any physical Charles & Keith store or through S.F. Express Drop Points. The item must be unused, unsoiled, and in its original packaging with tags attached.
How long does it take to process a refund?
Once the return shipment reaches the Charles & Keith warehouse in Singapore, a quality check is performed. This process takes up to 2 working days. Refunds may take around 7-14 working days to process, potentially extending to 21 days during sales.
Is free delivery available for online orders?
Free standard delivery is available in Taiwan for orders over NT$1,500, arriving within 4–6 working days. Free express delivery is offered for purchases over NT$3,000, with delivery in 2–4 working days. Discount codes can also help reduce shipping costs.
How can customers stay updated on new arrivals and sales?
Customers can follow Charles & Keith on social media platforms such as Facebook, Instagram, Line, YouTube, Twitter, and Pinterest. These platforms provide regular updates on the latest collections and upcoming sales.