How can I track the shipping status of my order?
To track your order, log in to your Deya account and go to "My Account > Order Query". This will show the real-time status of your shipment.
When does Deya ship orders?
Deya ships orders Monday through Friday. There is no shipping on weekends, New Year, Spring Festival, consecutive holidays, or national holidays.
How long will it take for my order to arrive?
Most orders arrive within seven working days, excluding pre-ordered items.
Can I cancel an order before it ships?
Yes, you can cancel your order by going to "My Account ". Then click on "Order Inquiry" and select the "Cancel Order" option.
What is Deya's return policy?
Products can be returned within seven days of receipt, including holidays. One free return is offered, but exchanges are not available.
How long does it take to receive a refund?
Refunds are processed within 7 to 10 working days.