How can I track my order on Shein?
Log in to your account and go to "Personal Center" under "My Orders" to see your order status. Check the tracking number and estimated delivery time by clicking "Track". Once received, confirm the order to earn Reward Points.
Will Shein restock items that are currently sold out?
If an item is sold out, check the website periodically over the next two weeks for restocking updates. If not restocked, the item may be removed from the store. In the meantime, explore similar alternative products.
How can a new shipping address be added to a Shein account?
Log in to your Shein account and go to "MY ADDRESS BOOK" to add or edit shipping addresses.
What types of products can customers shop for at Shein?
Shein offers fashion, accessories, footwear, beauty items, home products, electronics, and other lifestyle essentials. Customers can browse different categories, seasonal collections, and promotional offers through the online store.
How long do customers have to return an order?
Most eligible products can be returned within 15 days of receiving the order. Items should remain new and meet the conditions stated in the return policy.
How can customers start a return?
Customers can sign into their account and visit My Orders. They can select the return option, choose eligible items, provide a reason, and select their preferred refund method.
What should customers do after receiving a faulty product?
Customers receiving defective or damaged products should contact Customer Service within 90 days of ordering. The issue will be investigated before an appropriate solution or eligible refund is offered.
Does Shein offer Cash on Delivery?
Yes. Cash on Delivery is available for eligible purchases between 0 VND and 2,000,000 VND. Customers need a valid delivery address and mobile number to use this payment option.
Can customers earn Shein Points?
Yes. Customers can earn Shein Points through eligible purchases, product reviews, daily check-ins, and selected activities. Points can have different validity periods, so shoppers should check their account before using them.
How long does it take to receive a refund from Shein?
Refund times depend on the payment method used. Refunds to a Shein Wallet or Gift Card take 24 hours, while PayPal refunds take 1-5 business days. Credit or debit card refunds may take 1-15 business days.