Can I use a Shein e-gift card and a promo code for free delivery together?
Yes, it's possible to redeem a Shein e-gift card along with a free delivery code in the same order. This combination helps save more on purchases. Remember, e-gift vouchers are valid for 10 years.
How can I track my Shein order?
To track your Shein order, log into your account and select the 'MY Orders' option. Then, click on 'Track' to view the current status of your order. This provides updates on delivery progress.
Is it possible to pay using the Shein Wallet?
Yes, payments can be made using the Shein Wallet. If the order total exceeds the wallet balance, the remainder can be paid with a credit or debit card. Ensure this option is available in your country.
Does Shein provide a size guide?
Yes. The Shein support area includes a Size Guide to help customers choose suitable sizes before ordering clothing and other applicable products.
Can customers earn or use Shein Points?
Yes. Customers can find My Points within their Shein account, while the customer care section provides information about Bonus Points. Applicable earning and usage conditions should be checked before purchase.
Does Shein offer Cash on Delivery?
Cash on Delivery is available for at least some eligible products and orders on the Thailand store, as indicated on current product listings. Customers should check whether the COD option appears for their purchase before checkout.
What types of products can customers shop for at Shein?
Shein offers women’s, men’s and children’s clothing alongside shoes, accessories, beauty products and home items. Customers can also browse electronics, pet supplies, sports products, appliances and other lifestyle categories.
Does Shein offer special benefits for new app users?
Yes. Shein promotes special offers for new app users, including coupon bundles and new-user discounts. The exact savings and conditions can vary between promotional campaigns.
Can customers customise selected products?
Yes. Certain products available through Shein provide customisation options. Customers should check the individual product listing and applicable conditions before personalising and ordering an item.
How can I return an item to Shein for a refund?
If unsatisfied with your purchase, request a return within 30 days of delivery by logging into your account. Items must be unused, unopened, and in original packaging. Refunds are processed within 5 days using your payment method or Shein Wallet.