Provides immediate confirmation of bookings, reducing uncertainty and ensuring customers have all necessary information promptly. This feature helps in efficient trip planning and management.
Customer support is available via live chat, email, and phone, offering assistance with booking changes, cancellations, and other issues. This ensures a smooth and responsive customer experience.
Emphasises the security of customer information and transactions. Utilises advanced security measures to protect personal and payment data, ensuring a safe booking environment.
Traveloka offers car rentals, airport transfers, and travel packages, catering to various travel needs. Customers can easily search for flights with multiple airlines, compare prices, and select the best options for their travel plans. The platform also offers hotel bookings with detailed information on amenities and reviews, ensuring a well-informed choice. Special deals and promotions are frequently available, making travel more affordable. The user-friendly interface simplifies the booking process, making it accessible to everyone. This seamless experience is enhanced by the platform's efficient customer support.
The various travel options at Traveloka provide flexibility and convenience, allowing travellers to plan their entire trip in one place. The platform also offers travel insurance, providing peace of mind for unexpected events. Various payment methods are supported, making transactions secure and straightforward. Real-time booking confirmation ensures that customers receive immediate updates on their reservations. This comprehensive range of services makes the platform a versatile tool for travel planning.
The platform features a rewards programme that benefits frequent users with discounts and special offers. Customers can earn points on bookings and redeem them for discounts on future purchases. The programme encourages customer loyalty and provides additional savings opportunities. The platform also offers exclusive deals through mobile app bookings, adding another layer of convenience. This focus on rewarding customers enhances the overall value of the service. Regular updates and notifications keep customers informed about the latest deals and promotions.
The mobile app is designed for easy access to travel bookings on the go, providing a seamless experience across devices. Customers can manage their bookings, make new reservations, and access exclusive mobile-only deals. The app also offers a simple interface for checking flight status and other travel details. Notifications and reminders help keep travel plans on track, ensuring a smooth journey. The app's user-friendly design makes it a valuable tool for travellers of all types. This mobile convenience complements the platform's comprehensive online offerings.
For assistance with any issues or queries, Traveloka's customer support offers reliable resources for travellers. Support options include live chat, email, and phone assistance, catering to different customer preferences. The support team is equipped to handle booking changes, cancellations, and other concerns, ensuring a hassle-free experience. Detailed FAQs and support articles are also available online, providing quick answers to common questions. This comprehensive support system helps maintain customer satisfaction and confidence in the service. The platform's commitment to customer care is evident in its responsive and helpful support team.