What should passengers do if their baggage isn't loaded onto the flight?
Promptly approach AirAsia's guest service officers with the booking number or baggage tag for tracking. Complete a Property Irregularity Report (PIR) to receive a PIR number. Notify AirAsia within twenty-one days to file a claim for delayed baggage.
What are the seat selection options with AirAsia, and when is it free?
Select seats for a small fee, choosing from aisle, window, or group seating preferences. Free seat selection is available with Value Pack bundles or for Premium Flex and Premium Flatbed flyers. This ensures flexibility and comfort for travellers.
What are the regulations for meal selections and pre-booking with AirAsia?
Pre-book hot meals at least 24 hours in advance. Onboard, purchase packaged snacks and limited menu options. Changes to pre-booked meals must be made more than 24 hours before departure.
How can guests upgrade their checked baggage allowance with AirAsia?
Upgrade checked baggage allowance via Purchases, chatting with Bo, or at the airport check-in counter. To upgrade through Bo, initiate a chat, select 'Travel', then 'AirAsia Flights', and 'Baggage' under Add-ons. Follow the instructions to purchase checked baggage.
What steps should be followed for mobile check-in with the AirAsia MOVE app?
Initiate mobile check-in via the "Check-In" tab on the AirAsia MOVE app by entering booking details and selecting the guest(s). An e-Boarding pass is issued upon successful check-in. Print bag tags using the QR code from the app at contactless airport kiosks.
How should guests check in and obtain boarding passes with AirAsia?
Guests are advised to use the AirAsia MOVE app for checking in and obtaining boarding passes. This contactless process enhances convenience and safety. The app ensures a seamless travel experience.