Does Nike offer free delivery?
Yes, Nike offers free delivery on orders that meet the minimum order value. Special sale events like the 11.11 Sale, 12.12 Campaign, and Mid-year Sale may also feature free delivery offers.
How can I track my Nike order?
Customers can track their orders through the Nike app or website. Tracking information is available once the items have been shipped.
Can I reschedule a return pick-up with Nike?
Yes, if you miss the scheduled return date, the return courier will contact you to reschedule. Alternatively, you can reschedule or cancel your pick-up through the Order and Status page.
Can I replace an item directly at Nike?
No, Nike does not allow direct item replacements. Customers must return the item following the return policy and place a new order.
When will I receive my Nike By You order?
Nike By You orders typically arrive within five weeks. Delivery time may vary based on the chosen style, and customers will be notified of the estimated shipping date.
How are refunds processed at Nike?
Once the returned goods reach Nike's return centre, refunds are made using the original payment method. Processing may take up to 4 working days, and the refund will appear in the bank account after ten days.
What is Nike's return policy?
Nike allows returns within 30 days, including customised items from Nike Design Your Own, provided all conditions are met. Items returned after 30 days must be in unused and unworn condition.
What delivery options does Nike offer?
Nike offers two delivery methods: Standard Delivery and Express Delivery. Standard Delivery is free for orders above ฿5500, otherwise costs ฿350. Express Delivery is available for ฿900, delivering items within 2-5 working days.