What is the refund policy at Lazada?
Refunds can be issued using the original payment method, Lazada Wallet, or store credits. Customers must cover the shipping fee for returns and complete the "Return Form". EMS fees apply if the Return Form cannot be printed, except for "Change of mind" returns.
How can I return a received parcel to Lazada?
Fill out the Return Form from the order summary under My Account. You can either return it directly to the seller, who will arrange a pick-up, or send it to the warehouse by courier or drop-off, attaching the return form to the package. Contact Lazada if the seller does not respond.
Can I cancel my order at Lazada?
Orders can be cancelled if they haven't been shipped yet. If the order is already in transit, cancellation is not possible. Customers can also refuse the order upon delivery.
How do I collect my parcel from Lazada?
Parcels can be collected from specific collection points for most products. Customers must verify their identity with an OTP and tracking number received via SMS, email, or the Lazada app. Parcels must be collected within 3 days, or they will be returned to the seller.
What is the cancellation and return policy at Lazada?
Orders can be cancelled if they haven't been shipped yet, or you can refuse the parcel upon delivery. Returns are allowed within 7 days from the receipt date, depending on the product's specific return policy. Check the product details for return eligibility and instructions.
Does Lazada charge a fee for using Lazada Wallet?
No. According to the provided information, there is no fee to activate or use Lazada Wallet. Customers can set it up through their account.
How can new customers find a Lazada welcome voucher?
First-time customers may receive a welcome voucher after downloading the Lazada app. Check the app and its notifications for available new-user offers.
Does Lazada offer special deals for app users?
Yes. Lazada may provide selected offers and discounts through its mobile app. Customers can check their notifications and voucher section for current deals.
Where can customers see their Lazada order status?
Sign in to Lazada and open My Orders. Customers can view available delivery details and updates for their purchases there.
What information may be needed when reporting a damaged Lazada product?
Customers should keep the product, packaging, and clear photos of the damage. These details may be useful when asking Lazada for help.