Can I cancel my Lazada order?
Orders can be cancelled if they are in statuses like Awaiting Payment or Being Received. Once handed over to the carrier, cancellation is not possible.
Are there additional fees for customs or import duties?
No, the price shown already includes all customs fees and import duties, so no extra charges are required.
What happens if my product is out of warranty?
If a product is out of warranty, repair costs may apply. The product should be sent directly to the warranty centre for repairs.
How can I purchase digital items on Lazada?
Digital items, like top-up cards and flight tickets, can be bought in the Top Up & eCoupon section. Prepaid payment methods are required for these purchases.
Can I delete my Lazada account?
Yes, you can request to delete your Lazada account. Once deleted, the account cannot be restored or used again.
What is Lazada’s On-Time Delivery Guarantee?
Lazada promises that eligible orders will arrive by the guaranteed delivery date shown when ordering. This guarantee only applies to selected products and deliveries.
What happens if my Lazada order arrives late?
Eligible customers may receive LazCash or LazReward compensation for a late delivery. You can check and claim it from the delivery details page.
Are all Lazada orders covered by the On-Time Delivery Guarantee?
No, some orders are not covered by the guarantee. Digital goods, LazChoice items, and some seller-delivered orders are among the exclusions.
Can I claim more than one reward for a late Lazada delivery?
No, duplicate claims for the same late delivery are not allowed. Other delivery programmes may have their own rules and rewards.
What is the AIA perk for Lazada members?
Eligible Lazada members can receive free AIA Group Term Life insurance coverage. The reward depends on your membership level and available places.