Can orders be cancelled on Yoox?
Yoox doesn’t allow cancellations, but its “change of mind” policy supports easy returns if needed.
How can I track my Yoox order?
To track an order, visit the Yoox homepage, scroll down, and select “Track Your Order". Enter your order number to view details.
What is the return policy for Yoox?
Yoox accepts returns within 30 days of receiving the order. Initiate returns on the website or contact customer service for help.
Does Yoox offer gift cards?
Yes, electronic gift cards can be purchased and emailed directly to recipients. They’re available in various amounts for online use.
Are there shipping fees on Yoox?
Shipping fees depend on your location and method. However, Yoox often offers promotions like free shipping on certain orders.
How can I place an order online?
Select the item, choose your size and colour, and add it to your shopping bag. When ready, proceed to checkout, enter your shipping details, and choose a payment method. Review the information carefully before confirming the purchase.
How do I start the return process?
Complete the online return form to receive a return number. Attach the included return label and drop the package at a DHL service point, or book a free DHL collection online. Customs forms must also be filled out when provided.
How long does it take to receive a refund?
Refunds are processed within 3 to 7 business days after acceptance at the warehouse. The time it takes for the amount to appear depends on the payment method. Credit card and Apple Pay refunds usually take up to a week.
Can I return items from different orders together?
Yes, items from separate orders can be placed in the same parcel if being returned at the same time. However, all items must still follow the return policy and include the correct documentation for customs clearance.
What if my order is delayed or not delivered?
If an order has not arrived within the estimated delivery time, check the tracking link provided. Contact customer service if tracking shows no progress or if delivery fails. Missing deliveries are investigated promptly to resolve issues.