How do I use the Shein Promo code?
To use a promo code on Shein, first search for available codes. Add desired items to your cart, then apply the code at checkout for discounts.
When will I receive my Shein refund?
Refunds typically process within five business days once the order reaches the warehouse.
Is it safe to shop from Shein?
Yes, Shein is a secure platform with encrypted payment gateways and confidentiality for your personal data.
How do I track my order?
Log into your Shein account, navigate to “My Orders,” and select “Track” to see your order’s current status.
Does Shein offer free delivery?
Yes. Standard delivery is currently free for qualifying orders over R1,050. Express delivery becomes free on eligible purchases over R2,907, although thresholds can change.
Are customs duties included in Shein orders?
Yes. Shein states that South African orders incur import duties, but these charges are already included in the final payment. Customers therefore do not need to pay those duties separately after ordering.
Can customers cancel a Shein order?
Yes. Paid orders can be cancelled through My Orders if they have not yet shipped. Unpaid purchases automatically expire after four hours, while dispatched orders can no longer be cancelled.
Can customers exchange an item for another size?
No. Shein currently does not support direct exchanges or replacements. Customers should return the eligible item for a refund and place another order for the preferred size or product.
Where can customers receive their refund?
Eligible refunds can generally be credited to the original payment method or the customer’s Shein Wallet. Customers should select their preferred refund method when submitting the return request.
How long does Shein take to ship?
Delivery generally takes 6-8 business days under regular conditions.