How can one check the progress of an order?
The progress of an XP Pen order can be checked by contacting customer care. Another option is to use the live chat tool available on the XP Pen website. These methods provide quick updates on your order status.
How to access XP Pen free software?
Visit the official XP Pen website and navigate to the "Software" or "Downloads" section. Select your desired software and follow the download instructions to ensure compatibility with your device.
What is the typical shipping timeline for XP Pen packages?
XP Pen packages are usually shipped within 1-2 business days from the order date. Delivery in the Philippines typically takes 5-6 days.
Is there free shipping available for XP Pen products?
XP Pen provides free shipping to Manila and the Luzon area. Customers in other areas may incur nominal shipping charges.
What does the XP Pen warranty cover?
XP Pen offers an 18-month warranty for their graphic tablets and displays. This covers the replacement of malfunctioning components or devices, including parts, labor, and shipping costs.
What is the XP Pen return policy?
XP Pen has a 30-day return policy for products in original condition and packaging. Quality-related returns require the serial and order number, plus photo or video evidence. For returns due to a change of mind, the consumer pays return shipping costs. A depreciation fee of 10-20% may apply if the product has been used.