What is Adidas’s return policy?
Adidas accepts returns within 30 days of purchase, provided the items are unused and tags are intact. Refunds are processed after quality checks.
What if my promo code doesn’t work?
Check if the code is valid and applied correctly. Contact customer service for issues.
Can I return products if I used a promo code?
Yes, returns are allowed even if a promo code was used, following the return policy guidelines.
Can I use multiple promo codes on a single purchase?
Generally, only one promo code can be used per order. Check the specific terms of each code for details on its use. For combined savings, try to use the most valuable code available.
How do I submit a return request?
To return a product, you need to fill out an online Return Request Form. Customers provide order details, product information, and the reason for the return. A Return Form is then sent by email within three business days. The request form is available in both English and Vietnamese, with language options in the top corner.
Can I change my delivery address or order details?
After placing an order, you usually cannot make changes before shipment. If the order has already been processed, adjustments like item size or delivery address are not possible. Once the package arrives, items can be returned using the Returns Policy. For mistakes in the order, it’s best to contact adidas online customer service.
Why was my online order cancelled?
Orders can be cancelled due to stock running out or sizes being unavailable. Payment problems may also stop the order from being processed correctly. Incorrect or missing shipping details are another common reason for cancellations. Customers are not charged for cancelled products, and refunds are issued for any cancelled items.
When should I expect my order to arrive?
Orders are usually processed and shipped within five to twelve business days. The exact delivery time depends on the shipping location and is shown at checkout. Deliveries may take longer during holidays or busy periods. Orders over ₫ 2,000,000 get free shipping, while smaller orders have a set fee.
Why is my coupon code not working?
Coupons are only valid on products tied to an active promotion. If the campaign has ended or the product is not included, the code will not work. Online coupons cannot be combined with other discounts or retail shop promotions. Always check the terms of the offer to ensure the code is still valid.
How do I track my order or delivery status?
After your order leaves the warehouse, you will receive a shipping confirmation email with a tracking number and link. You can follow your order using the online tracker once the carrier updates their system. Tracking details are usually available within one business day, but updates on the website may show up a bit later.