How long does it take to receive my refund from Mr Porter?
Refunds from Mr Porter are typically processed within ten business days after they receive the returned items. If there are any delays beyond this period, you can reach out to their customer service team for assistance.
Is my card information secure when saved on MrPorter website?
Your credit card details are securely stored on their platform. You have the flexibility to delete this information at any time directly from the payment page whenever you choose.
Is product exchange an option?
You can initiate an exchange or return for a dissatisfied product. Please contact their customer service for resolution. When requesting an exchange, remember to specify your preferred size for a smooth transaction process.
How can I return a product to Mr Porter?
To initiate a return, contact their customer service promptly. Returns are accepted within 28 days of delivery, with extended holiday return periods for added convenience. You can opt for free return service online or by phone. You must ensure items are unused and in original condition for a refund to your original payment method, store credit, or MrPorter account.
Are gift cards offered by Mr Porter?
Absolutely, Mr Porter offers gift cards. Mr Porter's gift card allows recipients to indulge in fashionable treats across various price ranges. For any inquiries, reach out via their landline at +44 808 284 0470 or send an email to their designated address.
How does Mr Porter deliver orders?
Mr Porter offers doorstep delivery through Express Shipping. Delivery is affordable, and your order will reach you within six working days of confirmation. Coupon codes for Mr Porter's free shipping or discounts can reduce shipping costs, making it more economical to receive your stylish purchases.