How can the status of an order be tracked on Aldo?
To track an order, scroll down and click "Track Order" on the website. Enter your Order ID in the designated field and click "Search." The delivery status will then be displayed for your reference.
What is the estimated delivery time for orders on Aldo?
Delivery to Kuala Lumpur typically takes 1-4 working days, while areas outside Kuala Lumpur may take 2-7 working days. If an order doesn’t arrive within this timeframe, customers should contact Customer Service for assistance.
How can a product be returned to Aldo?
Contact Customer Service within 14 days of receiving the product to initiate a return, as per the Return Policy. Ensure the product remains in good condition and its original packaging during this process. The team will verify order and product details.
What is the exchange policy on Aldo?
Exchanges are allowed within 14 days for incorrect size, colour, or defective products, provided the item is returned in its original packaging. Certain items, like swimwear or sports accessories, are not eligible for exchange.