What is Razer's standard return policy for items purchased from Razer?
Customers have 14 days from receiving their items to initiate a return, provided the products are in original condition and packaging. Exceptions include items purchased from other retailers, gift cards, skins, customs, and certain RESPAWN products. Returns using pre-paid labels will have the shipping fee deducted from the refund amount.
How can customers request a refund for Razer Customs products?
Customers can request a refund for Razer Customs products. If they receive items with design or manufacturing defects, damage from shipping, or the wrong item. In such cases, contacting Customer Support is necessary to initiate the refund process.
Why is it important to provide a valid Proof of Purchase to Razer?
A valid Proof of Purchase is necessary to confirm that the product is within the Limited Warranty period and purchased from an authorised seller. This ensures customers receive authentic products and applicable warranty coverage. Razer's policies protect both customers and authorised resellers.
How can customers check the status of their Razer orders?
Customers can check their order status by logging in with their Razer ID and password. They can view a summary of past orders, including order numbers, dates, status, and shipment tracking details. This information is accessible 24/7 on the Order Status page.
How can customers cancel an order or return a product?
Customers can cancel an order within 2 hours of placing it by logging into My Orders and selecting Cancel My Order. If this option isn't available, contact Customer Support to request a Return Merchandise Authorization (RMA). For returns, customers should contact Customer Support to obtain an RMA. Then follow the instructions in the Returns and Refunds section.
What should customers expect from Razer's shipping process?
Upon placing an order, customers receive an Order Acknowledgement email, followed by a Shipment Confirmation email once the item is shipped. Shipping options include Standard, Express, and Priority, with delivery times ranging from 2 to 7 business days. Free shipping is offered on orders over US$79, excluding promotional periods.